Policies

KIBO / POLICY

30 Day Returns for Unopened Products
Changed your mind? You can return an unopened product within 30 days and Pioneer will happily refund the purchase price. (May exclude certain items; check product description before placing your order.) To return a product: Log into your account to initiate a return. Kibo will email you instructions for returning your product. Ship your unused product, in its original packaging, to the address identified in the email.

Please Note: You are responsible for shipping the products back to Pioneer. Use a trackable shipping method and keep the shipping receipt.

* Refunds, Credits and Balances Due
Credit for returned items will be applied to the credit method that was used to make the purchase. Once Pioneer has received and processed your return, Kibo will notify you via email. Your credit card should be credited within five days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Kibo for assistance.

Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact Kibo immediately.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Kibo, we may be unable to credit you for the return.

Limited Warranty
The manufacturers limited warranty for products purchased on this site may be found here

Order Questions or Changes
Kibo Software Inc. is the order-processing provider for Pioneer Electronics (USA) Inc.
If you have recently placed an order using the Kibo shopping service and need information or would like to change your order, there are a number of ways to contact Kibo. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Kibo Customer Service using Our Help center athttps://kibo.force.com/consumersupport.Orders cannot be cancelled after the credit card has been charged. Any change after that point must be handled as a return.

Errors on Our Site; Prices
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Pioneer reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.Pioneer does not price match.